Sunday, October 16, 2011

Building materials not received by the requesting player

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Players report that they send out requests for building materials to their friends, but that they recieve only some or none of the materials.  This can make it difficult to complete the building upgrades. For example, the level 1 Energy Station needs 3 neon tubes, 3 wires, and 3 concrete. 
 

Currently, there is a limit on the number of building construction items you can receive in a day.  You can only receive 15 building construction or crafting items a day.  This limit of 15 is not the limit on each individual item, but rather the limit across all crafting and construction items.  If friends send you 5 bricks, followed by 8 neon tubes followed by 5 wires you’ll only receive the first two of the wires, after that it would be in excess of the 15 each day.
 

If you believe you haven’t reached the limit of 15 on the social building materials yet, but you’re still not receiving the items, we need some information to find the source of the issue.  You can help us by providing the following information:
 

The UID of a friend who confirms they tried to help you.
Whether it was through a wall post link or through a gift request.
Any messaging your friend received when they clicked the wall post or the gift request.

 

Our player advocates won’t be able to fix the gifting issue, but our developers need this information to track down the source of the bug to resolve the matter.
 

We hope to have a fix in for these missing materials very shortly. Click Please Fix below to help us keep track of the total number of affected players.

Thank you for your patience in this matter.

--The Mafia Wars 2 Support Team
http://support.zynga.com/CP_ArticleView_WebFull?custlayoutid=&gameId=101&Id=kA160000000Gq8hCAC&lang=en_US&layout=WebFull&layouttmpl=Tmpl_WebFull_1&loc=en_US