Friday, March 23, 2012

Report & Troubleshooting - Posting News Feeds, Posting Quest Bugs & Publish Errors - Updated 3/22/12


As we are still working with our partners to fully resolve your “Posting and News Feed” issues, collectively we recently added improvements to the “Friend Activity” section of the Apps & Games Dashboard we would like to share with you.

Please click here to view the feeds you may have missed and be sure to review the "edit options" section.

Additionally, we recommend that you verify that your view settings are set properly.

Still Experiencing Posting Issues?  Report via "Vote to Click". 

How does vote to click work? By clicking on "Vote to Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue. If you do not need an answer from Customer Support, we recommend you click on "Vote to Fix" as an alternative to contacting us.

Again, we apologize for any inconvenience you may be experiencing when it comes to posting your news feeds, posting for your quest, or receiving publish errors when attempting to post to your friends feeds. We understand this is a core part of your game play and are actively working towards a resolution for the players effected.

Thank you,

Zynga Customer Support - Connecting the World through Games!