Saturday, May 21, 2011

I still have no Ice Mastery Challenge

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Today I wrote a letter to Zynga Customer Support.
Here's the answer.
 
Dear Vlatkoo,
Thank you for contacting Zynga Customer Support.
My name is Moises, and it will be a pleasure for me to assist you today.
I am sorry to hear about your discontent for not being set up with the Put 'Em On Ice Event. However, let me tell you that this Event is being slowly rolled out this week and the next to all of our players. Once you get it, you will be extended the time for you to get the same time frame as the other players.
Meanwhile, for your understanding, I went ahead and added 25 Reward Points to your account. I assure you that you will too get the opportunity to win this awesome Loot.
Vlatkoo, know that we are constantly working to make the game better. You are a very valuable customer to us and your satisfaction is our ultimate goal!
Feel free to email me back if you have any other questions or concerns.
Happy gaming!
Moises Alejandro
Zynga Customer Support