Friday, November 30, 2012

Zynga's Support Options And How To Get Access to Premium Support


Our games are free to play and everyone has access to standard support through our social support website, community forums and customer service email. In the table below, we outline all of Zynga’s current support options and how to get access to Premium Support. 

* English Only
** Must maintain good standing with customer support – see article for terms and conditions
^Current Premium Support games include Bubble Safari, Cafe World, CastleVille, ChefVille, CityVille, CityVille 2,Empires and Allies, FarmVille, ,
FarmVille 2,Pioneer Trail, Hidden Chronicles, Mafia Wars, Ruby Blast, YoVille, Zynga Poker, Zynga Bingo, and Zynga Slingo

If you are interested in becoming a premium player with access to “Premium Support” which includes chat support and improved email service levels, you can start by making a purchase of “in game currency” above the minimum premium support threshold. See link below to get started. For more information and Frequently Asked Questions regarding live support, click here.

If you would like to know how to make a purchase of in-game currency, please click here.

Premium Support Terms & Conditions: Zynga reserves the right to make changes to the premium support program, including adjusting required purchase amounts and related access periods. If we make what we consider to be material changes to the program or these terms and conditions, we will notify you by email or by placing a notice on our customer support site. The Premium Support Program is offered in English Only. Mobile Purchases do not count toward meeting Premium Support thresholds.

Purchases may take up to 24 hours to process before Premium Support is available.  Premium Support users must maintain good standing with Zynga Customer Support. Remember, use it, don’t abuse it! For additional information regarding Zynga’s Support Policy and how not to abuse the system, please click here

We'd love to hear any feedback you have about our support offerings. To submit your feedback, please click here.