Tuesday, August 23, 2011

Lost Family Progression Progress on 8/22/11

Info from Zynga Custumer Support:

Lost Progress for the Family Progression

On 08/22/11 a limited number of players lost their progress for the Family Progression feature.  The development team is aware of this incident and have been working on finding a resolution. Players who have lost progress will have their progress restored or will be compensated for their efforts.

This issue affected only a limited number of players and the development team has been able to track and identify each account. Currently this issue is still being investigated and the resolution will be determined when the review has been completed. When the cause of this issue has been determined any restoration or compensation will be automatically added to the affected players accounts.

We understand that you may be frustrated at your lost progress, and apologize for any inconvenience that this has caused. Our development team is working diligently to correct the issue, and we appreciate your patience while we work at resolving the matter.

Thank you,

The Mafia Wars Team