Tuesday, March 1, 2011

Cuba in crisis start - error messages appears

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Cuba in crisis start - error messages appears



I report problems to Zynga customer supportand here's the answer

"Here is an explanation of the two main problems effecting Mafia Wars and exactly what is being done to correct the issue at the moment. Since these issues are widespread and effect many users it is important for all users to understand what is being done to address outstanding problems effecting Mafia Wars.

Cuba in Crisis Missions: Player's have experienced trouble accessing this mission as well as successfully collecting the rewards once all missions and tasks have been completed. Both problems have been identified and a recent fix was applied for players who haven't been able to access this mission. If this event expires and you did not have an opportunity to successfully complete all related missions, please respond so your profile can be reviewed for mission completion.

Gifting Errors: Some recent miscommunication has occurred between gift requests sent by users and the information stored in Mafia Wars. This miscommunication has resulted in different error messages when accepting gifts often preventing players from earning progress in the Ancient Relic Gift Event or collecting any other item available on the Free Gift page. Common error messages are: ‘something has gone wrong’ or ‘this user is not in your mafia.’ Both of these incidents are being reviewed and a recent fix was applied to improve the communication of gifts sent between users.
Trouble with gifting is an ongoing problem continuously being reviewed."
including advice


"If future problems with gifting arise it is important to submit specific information about the problem you have experienced. Please refer to the article “Have a Problem with Gifting? Programmers want to Fix it! Help us, help them” located on the Mafia Wars support page: "

http://zynga.custhelp.com/app/home/gameid/43/

Let me conclude: I have contacted the support team and that move proved to be very useful. Almost an hour later, I was able to play. Some of you may have less luck, but definitely contact with support team solve problems - sooner or later.

1 comment:

  1. If this event expires and you did not have an opportunity to successfully complete all related missions, please respond so your profile can be reviewed for mission completion.

    The mission to collect prop4 and the other item was more invisible, instead of being able to see it and play.

    ReplyDelete