Friday, January 14, 2011

Letter from The Mafia Wars Team

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Greetings Players,

We have recently uncovered an issue that has caused some account issues due to application stability. While addressing these issues some accounts may have been rolled back up to 24 hours.

We are currently still investigating accounts and application stability and will have further updates later in the day. All purchases will be restored and we will work on other account compensations as deemed necessary. No other data rollbacks are expected.

If your account has been affected you can wait for updates or file a ticket in Customer Support, please be patient if filing a ticket as we may have longer than normal ticket lines.

We apologize for this unforeseen issue and are diligently working to get everything back on track.

Thank you,

The Mafia Wars Team

Default Update:

Our teams have been able to restore all lost data from the past 24 hours. There may be some users that lost up to 15 minutes of progress if playing within the last hour.

We will be connecting with any user that made a purchase during that window to assist them in ensuring their account details are correct.

Thank you again for your patience while we worked on this issue.

The Mafia Wars Team