Thursday, April 5, 2012

VIP Membership Plan FAQ

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Q: What is the new VIP membership plan?
A:  
VIP membership plan is a recurring monthly subscription for Mafia Wars with incredible benefits!

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Q: Is there a minimum Level requirement?
A: 
Yes, you need to be at Level 20 minimum to be able to subscribe to VIP membership.

Q: What do I receive if I sign up for a VIP membership?
A: 
When you purchase the VIP membership program, you get the following benefits:
  • FREE delivery of 50 Reward Points and exclusive limited edition loot every week
  • At least one Skill point reallocation can be purchased anytime, every day
  • Extra VIP loot drops from doing jobs, fighting, and robbing
  • +50 Skill Points FREE the first time you sign up – Please note that this offer is for a LIMITED TIME only

Q: How much does it cost? What are the modes of payment?
A: 
The VIP membership costs $24.97 per month and is a recurring payment. You can either pay through your Credit Card or PayPal account.

Q: Will the subscription renew automatically?
A: 
Yes, this is a recurring payment. Your subscription to Mafia Wars VIP membership plan starts from the date you purchase the membership and you will continue to be billed on the same day of every month unless you cancel the subscription.

Q: How do I sign up?
A: To sign up for VIP membership, please visit Marketplace and click on VIP membership tab.

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Complete the payment using either Credit Card or your PayPal account:

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Once you complete the payment, the VIP membership will be activated on your account. 

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This will be confirmed in the VIP Membership page in Marketplace as well

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Q: What are the exclusive limited edition loot items?
A: We have exclusive new items reserved only for the VIP members. These items have better stats and are available ONLY for VIP members. These exclusive limited edition loot items will be easily identifiable with the VIP tag:

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Q: How will I be notified when I receive the FREE weekly delivery of Reward points and exclusive loot?
A: You will receive a pop up in game every week confirming the delivery of Reward Points and the exclusive loot.

In addition to this, you will have the opportunity to buy more of the VIP Members only loot at a discount anytime. You can view the below pop-up after clicking on the “View Bundle” button on the VIP Membership page in the marketplace.

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Q: What’s the deal with Skill point reallocation?
A: Skill Point reallocation will be available for purchase to all VIP members once every day.

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Once you use the Skill Points reallocation feature, you will need to wait till the next day to use them again.

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Q: How can I distinguish VIP loot drops from normal loot while doing jobs, fighting, and robbing?
A: These exclusive limited edition loot items will be easily identifiable with the VIP tag:

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Q: Do I get skill points every time I renew the membership for subsequent months?
A:  No, you will receive 50 Skill Points FREE the first time you sign up. You will not receive skill points every time you renew the membership subscription.

Q: How can I renew my VIP membership every month?
A: The VIP membership will be automatically renewed and your Credit Card /PayPal account will be charged $24.97. The charges will appear as “xxxxxx” on your Credit Card/ PayPal statement.

Q: How can I cancel the VIP membership?
A: 
You can cancel the subscription at any time. Steps to cancel the subscription are below:

Please visit Marketplace > VIP Membership

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Use the Manage Subscriptions option at the bottom of your VIP Membership screen to manage the subscription:

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Clicking on “Manage Subscriptions” will get you to the subscriptions management page, Click on Subscription Details button to view the options:

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Click on “Subscription Details” button to view the details of your subscription and to Update your payment method or cancel subscription.

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If you wish to cancel your subscription, please click on “Cancel your Subscription” to initiate cancellation:

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Cancellation will be initiated once you click on “Cancel your subscription” button and you will not receive any future billing from us.

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A confirmation in game will indicate the amount of time left for the expiry of membership after cancellation is initiated

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Q: If I cancel the VIP membership before the end of the month do I get a partial refund?
A:  
Your benefits will remain intact until your subscription expires on your next one month anniversary. You will not receive a partial refund while you are enjoying these benefits. You will not receive any future billing from us once you cancel the subscription.

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