Tuesday, January 17, 2012

What's Missing From Our Known Issues Lists?

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Mobsters,
We are aware of a number of player-reported bugs and are currently working on fixes. While we develop solutions for the bugs we know, we want to learn about any others you may have encountered. Please let us know if any bugs are missing from the list below by reporting them (including as much detail as possible, especially steps to reproduce the issue) via this week's "Report A Bug" forum threadNote: Only forum moderators, administrators, and Mafia Wars developers will be able to see your post to that thread, so any information you provide will remain private.
Thanks for your help,
The Mafia Wars Team

Family Battle - Missing Opponents
Issue: Some players report that some opponent family members are not appearing in Family Battles.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Family Battle - Can't See Self In Battle
Issue: Some players report that they are missing from their own battle.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Family Battle - Rankings Not Updating
Issue: Some players report that their battle ranking is not updating.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Family Battle - Battle Ices & Safe House Attacks Not Counting
Issue: Some players report that Family Battle ices and attacks on safe house are not changing the family score or leaderboard ice count.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Family Boss Fight - Delay In Collecting Family Boss Fight Loot
Issue: By design there is a delay between finishing a family boss fight and being able to collect the loot.
Status: By design, but we’re investigating ways to make this more easily understood in the game.

Family Progression - New Properties Not Awarding Full Family Experience
Issue: Some players report that they are not receiving full experience from family progression when crafting from new properties.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Family Progression - Timer Not Resetting Daily
Issue: Some players report that their family progress timer is not resetting daily.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Empty Facebook Game Feed
Issue: Some players report that the Facebook game feed is showing the message, "There are no more posts to show right now."
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: Visit this link to view your Mafia Wars Game Feed. Thanks goes to Herman for suggesting the link!

Feed Permissions Not Being Honored
Issue: Some players report that their feeds post to all friends instead of the group they specify.
Status: Developing a resolution.
Workaround: Opt into the Facebook timeline by following the steps in this article, then follow the steps in this post to set your permissions.

Only Receiving Blue Mystery Bags In Return
Issue: Some players report receiving only Blue Mystery Bags in return for sending free gifts.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Requests Remain On Facebook Game Requests Page
Issue: Some players report that some gifts remain on players' Facebook Game Requests page after being accepted.
Status: A fix is currently in development. This is a display issue only. Players are not losing any gifts; the gift list on Facebook is not updating correctly. Also of note is that clicking the "Accept" button on the Facebook Game Requests page no longer accepts the gift. Instead, it brings you into the game, where you can accept all free gifts via the ZMC. This is by design and has made a number of enhancements to the Request experience possible. Learn more here
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.
Free Gifts - Not All Gifts Sent By Friends Appear In ZMC
Issue: Some players report that not all of the Free Gifts sent are being received by their intended recipients.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Error 500 When Gifting From Inventory
Issue: Some players report receiving an "Error 500" message when sending gifts from their Inventory.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Game Crashes to Whitescreen When Gifting From Inventory
Issue: Some players report that their game crashes when attempting to send gifts from their Inventory.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Secret District: Back Alley Business - Not Receiving Ruby Mastery Popup or Rewards
Issue: Some players report that they are not receiving the Ruby Mastery popup or rewards upon completing Secret District: Back Alley Business.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Secret District: Back Alley Business - Loot Drops Don't Display After Ruby Mastery
Issue: Some players report that, after mastering the Ruby tier of Secret District: Back Alley Business, the job module won't expand even though Loot items drop.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Can't Load Mafia Wars - Infinitely Spinning Revolver
Issue: Some players report receiving an infinitely spinning revolver when trying to access the game.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Can't Load Mafia Wars - Partial Page Loads
Issue: Some players report that Mafia Wars only partially loads when trying to access the game.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Can't Load Mafia Wars - Error Message
Issue: Some players report receiving an error message when trying to access the game.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Can't Load Mafia Wars - Blank White Screen
Issue: Some players report receiving a blank white screen when trying to access the game.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Mission Event: End Of Days - Task Progress Not Counting Correctly
Issue: Some players report that their task progress is not being counted correctly.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Mafia Poker Issues
Issue: Some players report that their "Draw" button goes missing. Others report that, even after understanding that we consider the Ace the highest card, not the lowest, they will sometimes lose with a winning hand, such as two pairs vs. the dealer having just one.
Status: We have determined that most, if not all, of these issues are the result of playing Mafia Wars in multiple tabs/windows and/or with scripts. Please try disabling any scripts you may be using and playing the game in only one tab or window. If, after doing this, you still experience any issues with Mafia Poker, please add your details to this Bug Report.
Workaround: Disable scripts and play Mafia Wars in only one tab/window at a time. If you know of another workaround for this issue, please Submit A Workaround.

Can't Purchase Via Inventory If City Cash is Banked/Vaulted
Issue: Some players report being unable to buy items from item card/page with banked NY Cash or Italian Lira or vaulted Las Vegas chips.
Status: Fix in development. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Daily Take Energy Boost Doesn't Stick
Issue: Some players report that energy accepted from the Daily Take that puts them over their max disappears.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

Money Disappearing From Bank Or Vault
Issue:Some players report that city money has disappeared from their banks/vault.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

No Level Up Popup In New York
Issue: Some players report failing to receive their Level Up Popup in New York.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.