Showing posts with label Zynga Customer Support. Show all posts
Showing posts with label Zynga Customer Support. Show all posts

Wednesday, February 20, 2013

Is there Zynga somewhere around?

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ZYNGA ARE YOU HERE?
How to contact Player Support via e-mail?
NO way, no chance!
This was option for contacting them some days ago




but not anymore!
Is Zynga hiding from their players?
If I am Zynga, today or better to say lately I would hide.

How to find help on Players Support?
1. ask question - you maybe get answer from another player. That is helpful, maybe. 

2. you can put it on forum - and lot of other players do the same, so forum is full of questions or problems, maybe you will get answer.




IS THERE ZYNGA SOMEWHERE AROUND?

Wednesday, January 16, 2013

Player Support announcing

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PLAYER SUPPORT ANNOUNCING

Player Support Maintenance On January 24th

The Support Site will be undergoing maintenance on 1/24/13 for 7 hours
starting at 1:00 PST and ending at 8:00am. Player to Player help will still
be available.


Thursday, December 6, 2012

How to contact Customer Support via e-mail

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How to contact Customer Support via e-mail

Link for contacting Customer Support: support.zynga.com

1. press Facebook Connect, you will need to register



2. when you register yourself, pick Current Game - Please Select option in the upper right corner
or
simply in Search option write name of the game you need to contact support team for
3. option Contact Us - Email Us is on the right side of that page. Click on that option





4. Simply Fill what is required, make screen shot if you need and can, and send it.



Saturday, November 3, 2012

Zynga's lousy compensations for rollback accounts

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???? Zynga
Zynga made great move.
Players have lost items, RPs, levels, XPs, during rollback accounts and all they got back is compensation in ridiculous amount of Reward Points.
Not a word from Zynga's Customer Support, except popup in the game for players that got this compensation.
And those Players are NOT HAPPY.
Our Fun Page is full of complaints, questions, asks for help. 
So sad, and unprofessional Zynga.

Friday, July 20, 2012

Zynga Support site will be down for maintenance from 7:00 PM PDT on 7/24/2012 to 5:00 AM PDT on 7/25/2012

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Starting at 7:00 PM PDT on 07/24/2012, we'll be performing some routine maintenance on our support site (support.zynga.com). We expect to complete maintenance by 5:00 AM PDT on 07/25/2012. During the maintenance window, the support site and contact options will be unavailable.

Thanks for your patience!

- Zynga Customer Support

Monday, February 6, 2012

Mafia Wars not loading properly

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Info from Zynga Customer Support
Due to a temporary issue, some of the players weren't able to load Mafia Wars for a very short period of time.

This issue is resolved now and you should be able to load the game fine.

Monday, December 12, 2011

New Zynga Customer Support Link

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Thursday, February 24, 2011

Have a Problem with Gifting? Programmers want to Fix it! Help us, help them

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The Mafia Wars development team is aware gifting problems are preventing some players from successfully accepting gift requests from fellow mafia members and friends.  The Mafia team is committed to addressing gifting problems however specific information is needed from players reporting trouble to ensure the best information is collected so gifting issues can be appropriately diagnosed and addressed.

Developers continually work to resolve outstanding issues, but each fix is complicated and sometimes difficult to diagnose and replicate. To ensure the best information is submitted to Zynga Customer Support please follow the suggested format so the Mafia Development team can effectively review the problems surrounding gifting and have complete information to act upon.
We thank you for your assistance in this process of trying to get these problems fixed.  While Customer Support agents can't fix or edit the code themselves, they can help generate reports that the programmers will analyze.

What type of gift was it?
( Free Gift , Inventory, Wishlist, Crime Spree)

What action were you trying to perform?
(Accepting the gift, Sending a gift )

If you were sending a gift, where did things go wrong?
(Gifting page, Selecting friends, Confirming the send, Selecting the item)

If you were accepting the gift where were you accepting it?
(Facebook Request, ZMC, Mafia Wars Homepage, Accepting 'gifts' from Facebook wall posts

What did the result look like?
(White page, Game Froze, Error message [please include a screenshot], Names were missing/wrong [please include a screenshot], Item didn't add to inventory, Did not get send confirmation, Other [please provide detail])

Wednesday, January 19, 2011

zPoints and RewardVille - Overview

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RewardVille is a new rewards program which lets players earn rewards for playing Zynga games! Each time you play a participating Zynga game, you'll earn Zynga Points (zPoints) and increase your Zynga Level (zLevel). At every zLevel, you'll earn Zynga Coins (zCoins) to use on free, exclusive in-game items in RewardVille!
Currently, you can earn zPoints by playing the following Zynga games:
  • FarmVille
  • FrontierVille
  • Mafia Wars
  • Treasure Isle
  • Zynga Poker
We'll be activating zPoints on other games soon!
To use the zCoins you've earned, you'll need to create a RewardVille account using either Facebook Connect or your Zynga account. If you participated in the Zynga Lottery (zLotto), you may use the same login/password for RewardVille. Once you've created your RewardVille account, you'll be able to use your zCoins to get free, exclusive in-game items for almost every Zynga game!
http://zynga.custhelp.com/app/answers/detail/a_id/3350/cissues/1/session/L3NpZC9uZ2tjcHJraw%3D%3D 

RewardVille registration

In order to redeem your zCoins in RewardVille, you'll first need to create a RewardVille account. You'll be prompted to create a RewardVille account on the introduction dialog when zPoints are activated on your Facebook account.
You can use either Facebook Connect or your existing Zynga account to create your RewardVille account. Clicking "allow" on the Facebook permissions dialog will link your Facebook account to your RewardVille account. If you participated in the Zynga Lottery (zLotto) you can use your zLotto login/password for RewardVille.

Why don't I have zPoints & RewardVille yet?

Zynga is in the process of testing RewardVille, a new rewards program which lets players earn rewards for playing Zynga games! Each time you play a participating Zynga game, you'll earn Zynga Points (zPoints) and increase your Zynga Level (zLevel). At every zLevel, you'll earn Zynga Coins (zCoins) to use on free, exclusive in-game items in RewardVille!

Like most new features, RewardVille is being rolled out to players gradually to make sure everything's in working order. If you don't yet see the new zPoints bar above your game screen, please be patient! RewardVille will be rolled out to all players soon.

 zPoints - Daily goals

When you earn experience points (XP) in-game, you'll also earn Zynga Points (ZP). The amount of ZP you earn for in-game actions will vary by game (and by action).
Please note that there is a daily goal of 80 ZP earned per game, with a limit of 300 ZP across all games. These goals are intended to discourage cheating and keep the zPoints program fair for everyone. We appreciate your understanding with regard to this policy.

 


 

Tuesday, January 11, 2011

Bury a Mole Gift Event 411

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Mafia Wars Bury a Mole Gift Event 411
Here a mole, there a mole, everywhere a mole mole.  Muzzle the mole in your mafia with the Bury a Mole gifting event for a chance to collect and master 3 Bury a Mole gifts to earn a grand prize. Every few days, a new Bury a Mole gift (Grave Spade, Corpse Mulch, Pushing Daisies) will unlock and be giftable to mafia members and friends through the message box on your home page or the free gifts page. Players will gain mastery for collecting multiples of each unique Bury a Mole gift.
You may also randomly receive extra Bury a Mole gifts while doing jobs and fights - share these with your friends in a feed, friends who click on your feed will give you Bury a Mole gifts, too.  Number of gifts required to master each level are:
· Bronze- 4 Gifts
· Silver- 8 Gifts
· Gold- 16 Gifts

(Total required = 28 per Bury a Mole gifts type)

Players who achieve gold mastery for all three Bury a Mole gifts during the Bury a Mole gift event will earn the Grand Prize Johnny D Speedster mastery item. The Grand Prize will only awarded once gold mastery for all three Bury a Mole gifts is achieved. Players will have the opportunity to repeat the event after achieving gold mastery for all three items. This will completely reset all counters and start the Bury a Mole from the beginning to earn duplicate mastery items. This event can be repeated 2 additional times to earn a maximum of 3 mastery reward items. 

Grave Spade Mastery Item: Cultivator (V)
Bronze Mastery Vehicle 41/63
Silver Mastery Vehicle 43/69
Gold Mastery Vehicle 45/78

Corpse Mulch Mastery Item: Green Thumb (A)
Bronze Mastery Armor 60/42
Silver Mastery Armor 67/48
Gold Mastery Armor 74/55

Pushing Daisies Mastery Item: Garden Snake (An)
Bronze Mastery Animal 40/60
Silver Mastery Animal 46/66
Gold Mastery Animal 51/73

Grand Prize: Johnny D Speedster (V)
Vehicle Mastery Item: 100/135

(Items names and attack and defense values are tentative)

FAQs
Q: When does this event start?
A: This event starts Tuesday night, January 11th.  As with all gift events, the release will be gradual to ensure stability.  (Not all players will have access initially)

Q: When does this event end?
A: This event ends Sunday night, January 23rd at 11:59 PST.  This date is subject to change.  A 48 hour countdown timer will start 2 days before the end of the event.

Q: How many multiples can I get?
A: Once you've earned the Grand Prize item, your ability to collect multiples of the 3 Mastery items will unlock. The current best strategy is to collect just enough Bury a Mole gifts to accomplish the first Gold Mastery item for each Bury a Mole gift and then wait until you've collected the Grand Prize. Once the event has reset, you can go back and collect any extra Bury a Mole gifts sent to you to fulfill the repeat requirements.

It is possible to have multiple gold mastery items.  However only 1 Bronze or Silver Mastery item is allowed to exist at a time. (Example, you might have a Mastery Item in Gold and Bronze, or Gold and Silver.)
Once you have a second set of Gold Mastery items, you will receive a second Grand Prize item.

Q: How many Bury a Mole gifts can be claimed from feeds per day?
A: The maximum number of Bury a Mole gifts you can claim from feeds is 3 per day. There is no limit on the number you can receive through gift requests.

Q: I don't have enough Bury a Mole gifts to master the item.  What can I do?
A: You have the option of spending 3 Reward Points to purchase one Bury a Mole gift.  There is no limit to the number of Bury a Mole gifts that can be purchased.

Q: What happens to unclaimed Bury a Mole gifts when the event is over?
A: Unclaimed Bury a Mole gifts become regular mystery bags.

Q: Is there a Super-Mastery item this time?
A: There is no Super-Mastery item for this event.

Saturday, January 1, 2011

Auld Sang Lyne Grand Prize Item

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Happy New Year Mafia Players! Mafia Wars experienced a small problem and a group of players have indicated they did not receive the Auld Sang Lyne Grand Prize after completing the 'No Crime Like The Present' event with a full tree of 45 presents. At this particular moment the Customer Support team is not authorized to issue credit of the Auld Sang Lyne item.
The Mafia Wars development team is reviewing this problem and will be devising a plan to credit this item to players who maintained a full tree of 45 presents on New Year's Day. Please revisit this article for updates on how this problem will be handled and resolved.

Friday, December 17, 2010

Cafe World + Frontierville cross promotion with Mafia Wars

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"I have a problem with the Cafe World / Frontierville cross promotion."
"I did not receive my Doctored Invoice / Beaver Pelt."
Customer Support agents are not authorized to grant these items.
If you would like to report a problem with either cross-promotion, please report only the following information

1.  Browser you are using
2. The cross promotion you attempted (Cafe World, Frontierville, or both)
3.  Link(s) / icon(s) that you clicked on
4.  Time of day you started the cross-promotion (please include your local time zone)
5. Time of day you attempted to redeem the cross-promotion.
6. Did you attempt this cross-promotion on multiple days?  If 'no', when was the first day you tried?  If 'yes', which days did you attempt this cross-promotion?

This information, in this order, will be used to generate a report that will attempt to determine if there is a widespread error with the promotion so that it can be addressed promptly by programmers.
For data collection integrity purposes, customer support agents are not authorized to grant these items to your account.  We apologize for any inconvenience this may cause.
http://zynga.custhelp.com/app/answers/detail/a_id/3331/cissues/1

Missions 411 and FAQ

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Mission 411 and FAQ
Welcome to the new Missions! This exciting new feature will help guide new players as well as provide veteran players with additional goals that are related to the cities, storylines, and events.

Q: What are Missions?A: Missions are a new way you can reach goals as you progress in Mafia Wars.
In-game characters will approach you with a Mission.
Each Mission has multiple objectives that you must accomplish to complete.
Some Missions are multi-part with a longer storyline.
Finish all the objectives within each Mission to gain rewards.

Q: Are Social Missions, which are now called Operations, the same as Missions?A: No. Missions is totally separate. We renamed "Social Missions" to "Operations" to lessen the confusion.
Potentially, future Missions may ask you to participate in Operations as a task.

Q: How do Missions work?A: You can access your Missions through the bar along the header on the Mafia Wars homepage.
Click on the Missions icons to get more information on your active Missions and check your progress.
An in-game character will assign you several objectives you must complete to finish the Mission.
Whenever you complete a goal, the Missions bar will show your progress.
When you complete all your objectives, a drop-down menu will appear to notify you that the Mission is complete and your rewards can be collected.

Q: Do I have to do objectives in order?A: No. Objectives can be completed in any order you like.

Q: What kind of rewards do I get?A: You may receive a combination of Experience, Cash, Victory Coins, Loyalty Points, and exclusive Items.
Every Mission will display the rewards on the right panel of the Mission drop-down menu.

Q: I've heard that other players receive Missions that I don't have. How do I get these?A: There are three types of Mission: City, event-based, and contract Missions.
Players get different City Missions based on their progression in different cities ( currently just NYC and Italy).
Event-based Missions are promoted during limited-time special features.
Contract Missions are pulled from a pool of available missions for any players above level 10.

Q: Can I do a Mission more than once?A: No, but that may change in the future. For now, you can only play each existing Mission once.

Q: How many Missions can I have open at a time?A: Upon launch of this feature, players can have up to 3 Missions at a time - A New York Mission, an Italy Mission, and a Contract Mission.
Eventually, players will also have access to a total of 5 missions at a time.

Q: Help! I can't seem to figure out how to complete a Mission task, or when I think I have passed it, it says it doesn't count towards the task.A: Please read all the info in the task for the clues that are provided. You can also click the "Go Now" button under a specific task to jump to the location where the task can be completed.
Q: How do I trigger a Mission?A: Missions are triggered based on your individual account.
Some missions will not trigger unless certain criteria are met (e.g. Does the player have Italy unlocked?)
Whenever you finish a mission, a new mission of that type will start.

Q: What if I've completed New York / Italy already?A: Since City Missions trigger only in incomplete cities, City Missions are not available for players that have completed New York and Italy.
The rewards for completing City Missions are tailored to one's level, therefore higher-level players who have completed these cities would not receive any additional benefits.

Q: What about other cities?A: We are currently evaluating Missions for other cities.

Q: Is there any other way to complete Missions other than accomplishing the objectives?A: In Contract Missions, players can use Reward Points to complete an objective.
During the beta period for Missions, prices to complete objectives may fluctuate from player to player.  This is not a bug.

Q: I think I should've completed a Mission. Can Customer Support fix this?A: Customer Support cannot complete a mission for any players.
Customer Support cannot grant the Reward Items associated with the mission.
Customer Support cannot grant retroactive rewards for veteran players that are unable to access City Missions because their account is overqualified.
Customer Support cannot grant Reward Points for players who object to the pricing for objective completion.

Q: I've already done these objectives before! Do I have to do them again for the Mission?A: It depends. If the objective is something you can do again, yes, you have to do it again.
If it's something you can't do again (e.g. 'Upgrade Chop Shop to Level 3' and you have a level 15 Chop Shop), the objective will autocomplete itself.

Q: How is this benefitting new players?A: For newer players that haven't completed New York or Italy, City Missions serve as a tutorial for that city.

Q: How is this benefitting experienced players?A: For experienced players, Contract Missions allow them to engage with different areas of the game in ways they might not have considered before.
Think of it as exploring the flavor of Mafia Wars.

Q: Are these designed for a particular type of player (energy/stamina/fighter)?A: City Missions stress 'Do Job'-oriented objectives.
Contract Missions have more varied objectives that require stamina or to win fights or rob successfully.

Q: A City Mission shows a Tier's/Region's Mastery Item for completion. Does that mean I will get 2 (1 for the Mission, 1 for the Tier/Region)?A: No, you still only get 1 Mastery item. City Missions that have completing a tier/region as an objective are designed to explain that your reward is the Mastery Item.

Q: Is there a list of Missions and their rewards somewhere?A: There is no public list of all the Mission and their rewards. We would like for players to experience the element of discovery for themselves.
Q: I have some ideas/feedback/opinions about Missions. Where can I submit them?A: We would love to hear feedback from you and your fellow players.
Missions are a new concept, and might evolve based on aspects of them that are popular among various types of players.
Please go to http://getsatisfaction.com/mafia_wars/ where players can discuss and vote on ideas.
Popular ideas (as determined by fellow players) are relayed to the design team for consideration.
Access to Missions is slowly increasing in increments to ensure stability of the launch of this feature and may take several days to be available to all players.  Customer Support agents are not able to turn on access for players.
http://zynga.custhelp.com/app/answers/detail/a_id/3338/cissues/1

Wednesday, September 8, 2010

Release Notes 2

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If you check on the Game News section, you will see that we have the update Release Notes..


Glad to read that and know the updates on this game! (Hope they do this continuously).
They have also changed the button to buy Feature Items on your Home page..

Before


After

Friday, September 3, 2010

San Juan Event - Sneak Peak!

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Woohooo.. got this great info from Surabaya Downtown Mafia again..
One of the fan posted this on the fan page wall.. He was contacting Zynga Support about the San Juan event.. and here is the reply..

Hello Anthony,

Thanks for contacting Zynga Customer Support.

My name is Rodrigo and it will be my pleasure to assist you Anthony. Here is some of the information that you are requesting:
...
San Juan runs from 9/2 to 9/10.


Event structure (similar to Beat the Feds):

4 bosses
3 levels per boss
1 mastery item per level for completing all bosses

Users can request help to defeat the bosses
Attacking a boss pays XP and Vegas chips

Mastery items are:
Boss 1 Throwing knives
Boss 2 MC Gloss 350
Boss 3 Night Vision Viewer
Boss 4 Red Piranha

Master Outlander

3 achievements:
Like a Boss
Who's the Boss
Not the boss of Me

If you have any other concern please do not hesitate and contact me again, I'm always happy to help.

Have a nice day Anthony!

Kind regards,
Rodrigo C.
Zynga Customer Support

Ok, I don't see the San Juan banner on my account... Is that a sign that it will be delayed?
I am sure that they are preparing this event so it will not be another failure event of Zynga!

Wednesday, August 25, 2010

We've repaired your account!

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Friday, July 30, 2010

Zynga and Softbank Corp. Launch Joint Venture to Accelerate Social Game Industry in Asia

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SAN FRANCISCO & TOKYO--(BUSINESS WIRE)--Zynga and Softbank today announced a joint venture that will develop and distribute social games across Japan. The new joint venture, Zynga Japan, brings together leaders in social games and consumer technology to offer millions of new users the ability to play social games anytime and anywhere. In conjunction with today’s announcement, Softbank has completed a $150 million investment in Zynga. With this agreement, Zynga and Softbank will tighten their relationship as business partners.

“We share the same vision as Zynga in social games and look forward to working together to create a social game powerhouse.”

The joint venture extends Zynga's reach to a wider global audience and marks the company's first foray into the rapidly growing internet and mobile market in Japan. Based in Tokyo, Zynga Japan will tap into Japan's rich history of gaming and leverage Softbank's cutting edge mobile and Web technology to produce the best social games in the market.

“Zynga is a leader in social games and I am delighted to partner with them to introduce their social games to Japan,” said Masayoshi Son, chairman and CEO of Softbank. “We share the same vision as Zynga in social games and look forward to working together to create a social game powerhouse.”

"We're excited to partner with Softbank to bring Zynga's social games to Japan and gain insights from the Japanese market," said Mark Pincus, CEO and Founder of Zynga. "As one of the most innovative technology companies in the world, Softbank is bringing the mobile internet to consumers making the social web more accessible to people everywhere."

About Zynga

Zynga’s games include FarmVille, Treasure Isle, Zynga Poker, Mafia Wars, YoVille, Café World, FishVille, PetVille and FrontierVille. Zynga games are available on Facebook, MySpace and the iPhone. Through Zynga.org, Zynga players have raised over $3 million for world social causes. Zynga is headquartered in Potrero Hill in San Francisco. For more information, visit www.Zynga.com or www.Zynga.org.

About Softbank

Softbank is a leading technology company connecting consumers through its broadband infrastructure, fixed-line telecommunications, and mobile communications services. Softbank has invested in overseas companies with high potential to provide next generation services using the internet, including Oak Pacific Interactive (which operates China's largest SNS site) and Ustream, Inc. (which is the operator of the Ustream.TV website), a broadcast platform offering live video distribution service via the Internet (video streaming service). By leveraging this investment in Zynga and through its other efforts, Softbank. continuously aims to generate synergies among various content and services within its group. For more information, visit http://www.softbank.co.jp/en/.

Tuesday, July 13, 2010

Go To Zynga Forum Now!

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Interested in trying out the new Game Header?
Quickly go there to take opportunity to become a beta tester!

Al Catraz - the Super Moderator - is explaining about it here :


Hurry up.. there is still more rooms for you, guys.. Go to the link below :
http://forums.zynga.com/showthread.php?t=645710

Don't forget to post your Mafia Wars profile link!
And if you are not register yet, do it now..

BOOKMARK THIS PAGE SHARE WITH YOUR FRIENDS AND CHECK BACK REGULARLY FOR FUTURE MAFIA WARS UPDATES

Wednesday, July 7, 2010

New Avatars For Icing!

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We just have this new avatar for icing thingy...



and now I have seen these new avatars all over our friend's wall!






Hmmm, can you please fix the bugs for the negative funds and other bugs on the game, Zynga team?
Some friends can not go to certain episode in Bangkok also Moscow.. can not do jobs and get the loots..

We love to have changes but will be nice if you can help us by making our game smooth and easy..
Thanks in advance, team!

BOOKMARK THIS PAGE SHARE WITH YOUR FRIENDS AND CHECK BACK REGULARLY FOR FUTURE MAFIA WARS UPDATES

Sunday, June 27, 2010

Zynga Customer Support - Live Chat

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I read on one of my mafia friend's wall that he has just having a chat with one of Zynga customer support via live chat!
He had problem with Las Vegas loot drop and also being rolled back in Bangkok and causing him to lost some of his Skill Points day by day.. Have already submitted tickets to Zynga but no reply..

Once he did the conversation with Zynga Support via Live Chat, his problems are all fixed within minutes! Less than 5 minutes on his case!

I suggest you to do that too..
Simply go to this link :


Or just go to HELP section and click on Support inside Mafia Wars game. You will arrive here..

Click on Chat Now button..

But too bad, the Live Support feature is not for 24 hours! Sometimes you can not see the screenshot above and only see this one..


So, please be back later on and try your luck next time.. Trinity's mood

BOOKMARK THIS PAGE SHARE WITH YOUR FRIENDS AND CHECK BACK REGULARLY FOR FUTURE MAFIA WARS UPDATES

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