Q: I received a message that all Jobs on my Mafia Wars account have been locked for the rest of the day.
What happened?
A: You have received this message as our servers have detected that you have completed an abnormally high number of Jobs today. Accounts can receive a warning if our systems detect irregular activity.
A: You have received this message as our servers have detected that you have completed an abnormally high number of Jobs today. Accounts can receive a warning if our systems detect irregular activity.
All the Jobs in the game will be locked down for the time period displayed in the notification, after which the Jobs will be unlocked again.
Q: What is "irregular" activity and how are “abnormally high” numbers of Jobs defined?
A: Irregular activity can include, but are not limited to, the following:
- High-frequency activity that is beyond humanly possible means
- High-frequency activity that serves no in-game benefit
- Attempts to repeatedly access links not promoted by Zynga
- Attempts to access/manipulate your account through other means to give yourself an advantage, or to the detriment of the experience of other players.
- Unauthenticated acceleration in statistics, points or items
- High-frequency activity that is beyond humanly possible means
- High-frequency activity that serves no in-game benefit
- Attempts to repeatedly access links not promoted by Zynga
- Attempts to access/manipulate your account through other means to give yourself an advantage, or to the detriment of the experience of other players.
- Unauthenticated acceleration in statistics, points or items
https://company.zynga.com/legal/terms-of-service (Section 6: Usage Rules)
Q: For how long will the Jobs be locked for my account?
A: You will be notified about the Job lock-down period through an in-game notification. After the lock-down period expires, you can resume working on the Jobs.
A: You will be notified about the Job lock-down period through an in-game notification. After the lock-down period expires, you can resume working on the Jobs.
Q: This suspension is unfair! Your information is wrong.
A: Please note that the process is automated, consistent, and accurate. This restriction is only applied in the cases where our system has detected highly irregular, non-standard activity in the account. Customer support agents do not have the ability to remove the lock-down period or to restore the Jobs for your account before the lock-down period expires.
A: Please note that the process is automated, consistent, and accurate. This restriction is only applied in the cases where our system has detected highly irregular, non-standard activity in the account. Customer support agents do not have the ability to remove the lock-down period or to restore the Jobs for your account before the lock-down period expires.
Q: My friend’s account was affected, how do I get information about their account?
A: Customer Support can only communicate with your friend if the friend has submitted a ticket or contacted Live Chat support. For privacy reasons, Customer Support will only discuss a player's account with that account's owner.
A: Customer Support can only communicate with your friend if the friend has submitted a ticket or contacted Live Chat support. For privacy reasons, Customer Support will only discuss a player's account with that account's owner.
Q: Where can I find the Terms of Service?
A: You can find the Zynga Terms of Service here: https://company.zynga.com/legal/terms-of-service
A: You can find the Zynga Terms of Service here: https://company.zynga.com/legal/terms-of-service
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