Zynga's Advice On How They Can Help To Get You Unbanned On Facebook

As you know by now Facebook seems to be on the warpath and are disabling peoples accounts left and right. In some cases Facebook is right but in most cases they are wrong and are punishing the innocent and Zynga see's this and has offered to help you get your accounts back. They are not guaranteeing anything but will try.

This is taken from a room on skype with some clans representatives and some zynga reps. They are aware that the FB bannings are increasing and in order to help, this is their suggestion:

[8/20/10 4:13:38 PM] zynga: So obviously we want you to play the game and banned accounts keep you from doing so. It is not good for us nor is it good for you. So in order to help track these issues, we have a process we will need you guys to follow...

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If you get banned...
Submit a Customer Service (CS) ticket... "I've been banned from facebook!" or something to that extent. You will get a response with a specific escalation URL for Facebook
Use that URL to appeal your ban to facebook...
If your ban is lifted... Halelua!
If not...

Copy the response you get from facebook and reply back to the CS ticket with the response. We will then be able to take that information and escalate it from our end. So... here is why we need to do it this way...

We need you to submit the ticket so that we can have a solid tracking in our system so no one gets dropped in an email shuffle. Use the URL that we provide you to appeal, while there are many URLs out there that can do the samething, this one is specific to our issues.

And we want to know the response that you get because we want to know what is being communicated back to you.


Use the above guideline if you ever find yourself FB banned.


Also, it was hinted at that accounts that are looked at are accounts that are created only for gaming purposes, have no personal data, one or two cartoon avatars at most. So basically fake names, energy mini's, and so on. Read below:

[8/20/10 5:02:16 PM] zynga: I don't... Zynga doesn't condone the creation of fake accounts for the purpose of playing the game... but this I can say...
[8/20/10 5:03:42 PM] zynga: If all you have is one cartoon image in your account and no personal info/message posts... it is highly suspect :).
[8/20/10 5:03:56 PM] zynga: And we completely support Facebook's ToS :).

We asked Zynga if there will be a platform for us to play on that does not require a FB logon (if you are banned):

[8/20/10 5:16:29 PM] zynga: Yes... we are looking at options to improve the game and playing experience... any change... be it swaping energy packs in game or creating an entire platform, requires time to plan, program, test and implement. The larger the change, the longer it is going to take. All I can say is that there are many projects currently in many different phases... and we still have to provide new challenges to keep the game interesting for all level of players :). Fortunately we have teams of people who are able to work on multiple projects at one time. So while it may seem that we keep launching missions or new cities... that doesn't mean we don't have another team working on other issues/improvements.

So if you have been disabled, give this a try and see if this helps. Remember Zynga isn't promising anything and they have no control over what Facebook does BUT they do make the most money for Facebook than any other Social Game on the site so they might listen to them.

Give it a try it cant hurt and continue to do do what I recommended in my other blog by sending emails to Facebook and try to be respectful.

reprinted with permission of John Sweeney and The Facebook & Zynag Blog.
http://facebookzynga.blogspot.com/2010/08/zyngas-advice-on-how-they-can-help-to.html